Frequently asked questions

Yes. Orbius deploys Starlink as a fully independent backup link over LEO satellite, giving you a separate physical path from your fibre or cable. If the primary line fails, traffic switches over automatically — typically in under 30 seconds — so POS, VoIP, ERP and cloud apps keep running. Unlike a second fibre line, satellite doesn't share the same last mile, so you get true route diversity.

Orbius-managed Starlink delivers up to 400+ Mbps today, with gigabit speeds announced for late 2026, and latency as low as 20 ms. That's comparable to, or better than, many terrestrial links — and far lower latency than legacy GEO satellite, which sits around 600 ms. For higher throughput or redundancy, multiple terminals can be bonded for multi-gigabit performance.

With an SD-WAN or firewall integration, failover to the Orbius satellite link is automatic and typically completes in under 30 seconds — often under 10. Calls, card payments and cloud sessions stay up because the switch happens without manual intervention. Orbius designs and tests this failover during installation before handover.

Yes — primary connectivity where fibre can't reach is a core use case. For sites with no fibre, a single poor provider, or unreliable lines, Orbius delivers up to 400+ Mbps with latency as low as 20 ms. This suits remote and rural businesses, mining and quarrying, wind and solar farms, agriculture, remote hotels and distilleries, and oil & gas facilities. If you already have affordable, reliable fibre, use it — Orbius is for where fibre doesn't reach, isn't reliable, or would take months to deploy.

Yes. Orbius supplies high-performance marine antennas rated for extreme temperatures, salt and gale-force winds, providing continuous connectivity in remote waters. It's used on cargo and fishing vessels, ferries, offshore wind farms and rigs, and survey vessels, with whole-fleet management from a single portal.

LEO satellites orbit far closer to Earth than geostationary (GEO) satellites, so latency drops from around 600 ms on legacy VSAT to as low as 20 ms on LEO — far lower — with far more bandwidth per pound. For most modern applications (VoIP, video, cloud, ERP) GEO latency is disruptive, while LEO behaves like a terrestrial connection. Migrating from VSAT to managed LEO usually improves both performance and cost.

Yes — every Orbius deployment includes professional installation by certified engineers and full integration into your IT environment. That covers site survey and obstruction study, mounting and commissioning, and integration into your site networking architecture. You get one team from survey to live service, rather than a box to self-install. We test the link end to end before handover.

Yes. Orbius integrates with your existing SD-WAN and firewall platforms — including FortiGate, Peplink and Cisco Meraki — so satellite slots into your current network and security policies. We can also deliver the connection fully managed by Orbius if you'd prefer not to manage it in-house.

Yes — Orbius can deliver your service over a private Layer 2 VPN, keeping your traffic isolated from the public internet from the satellite network all the way to your network. Where you need a direct, carrier-grade handoff, we use a Private Network Interconnect (PNI) so traffic moves between Orbius and your infrastructure on a dedicated path rather than the open internet. Security comes from this traffic isolation and private routing; you can layer your own encryption on top.

Yes. Standard Starlink public IPs rotate, which breaks VPNs, allow-lists and remote access. Orbius provides static public IPs and routed subnets so you can host services, run site-to-site VPNs and lock firewall rules with confidence.

Yes. As an optional service, Orbius can deliver the link from the dish directly into your datacentre or core network over a private Layer 2 VPN, so the satellite connection behaves like an extension of your own infrastructure. This suits businesses that want a single, secure ingress point, centralised security policy, or to backhaul multiple remote sites into one location. We design the handoff to fit your existing network and addressing.

With Orbius you get local invoicing and a named technical point of contact — not an anonymous queue. We invoice through EU, UK and Irish entities for clean local billing, payable monthly or by annual pre-payment to suit your procurement, and you have a dedicated contact who knows your deployment, backed by 24/7 NOC monitoring and one number to call. Buying Starlink direct gives you a terminal and a data plan; Orbius wraps it in managed support, local billing and accountability.

Orbius holds floating stock of terminals and spare hardware locally, so a failed unit is swapped quickly rather than leaving you offline for days. Break-fix turnaround is backed by your SLA, and our NOC often detects a degrading terminal before it fails. For critical sites we can pre-position spares or design in redundancy so a single hardware fault never takes the site down.

Orbius secures your connection through private delivery rather than the public internet: an optional private Layer 2 VPN isolates your traffic on a dedicated path into your datacentre or core, and static, routed IP addressing keeps your network predictable and controllable. This isolation is the security mechanism; you remain free to run your own encryption, firewalls and segmentation over the top, exactly as you would on a terrestrial enterprise link.

Pricing depends on the antenna, service plan and support level you need, sized to each site's real usage rather than a fixed package — so multi-site and fleet deployments are quoted to your actual requirements. Orbius invoices locally. Request a proposal and we'll size and price it for your specific sites and use case.

Orbius delivers connectivity globally, and enables enterprise visibility into multi-site estates and fleets from a single portal. You get one provider, and one point of contact across every location — whether that's retail branches, remote facilities or vessels at sea. We are continuously expanding the markets where we can deliver locally — contact us via our form or by phone and we'll give you the most up-to-date answer.